Data deletion instructions

Last updated: 2026-09-29

You can permanently delete your data from App in one of the following ways:

Delete your workspace (Customer)

1. Sign in at app.clicknurture.com/login.
2. Go to Settings → Workspace → Delete workspace.
3. Confirm deletion. All contacts, conversations, messages, broadcasts, bots, knowledge-base documents, and vector embeddings associated with the workspace are removed from our production database within 24 hours, and from encrypted backups within 30 days.

Disconnect a Meta channel (revoke access)

1. Sign in and go to Connections.
2. Click Disconnect next to the WhatsApp Business Account, Facebook Page, or Instagram Account you no longer want linked. This immediately revokes our stored access token and unsubscribes our app from webhooks for that resource.
3. You can additionally revoke App’s app permissions from your Facebook account at Facebook Settings → Business Integrations.

End User (message recipient) rights

If you have received WhatsApp, Messenger, or Instagram messages sent via Appon behalf of a business, you can opt out at any time. On WhatsApp, reply STOP to the conversation. On Messenger or Instagram, reply STOP or block the business. To request deletion of your personal data held by us, email [email protected] and reference the phone number, Facebook user ID, or Instagram username that received the messages. We will forward the request to the responsible Customer and assist in fulfilling it.

Confirmation timeline

We confirm deletion requests by email within 7 business days. Data removal from production is completed within 24 hours; residual copies in encrypted backups are purged within 30 days.

Contact

Data deletion & privacy: [email protected]
General support: [email protected]